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If you have suffered damage or losses which you believe are the result of an incident associated with the ETSA Utilities electricity distribution network, you may be entitled to claim compensation.
We will consider any claim placed in writing including all relevant details of the event. When received, these claims will be assessed and you will be notified of our decision.
Please use the Residential Claim Form or the Commercial and Industrial Claim Form to make your claim and attach extra information as applicable. An examination of your claim details and an investigation into the incident may be required to determine whether any payment will be made.
Before you submit your claim please be aware that ETSA Utilities is not liable for a customer's loss or damage caused by circumstances beyond our control. These include:
However, subject to the Connection & Supply Contract established with our customers, claims for loss or damage will be considered in the event the power variation or interruption to your supply was caused by ETSA Utilities' negligence or bad faith.
Our Claims Officers are happy to assist you with any enquiries you have about your claim.
For residential enquiries please call 08 8404 5581.
For commercial and industrial enquiries please call 08 8404 5673.